Privacy Policy

LAST UPDATED: 06/18/2024

FENICE CONFECÇÃO E COMÉRCIO DE PRESENTES EM GERAL LTDA, a private law legal entity, headquartered at Av. Salgado Filho, 1560, room 33 - Centro, Guarulhos - SP, registered with CNPJ/MF under No. 42.289.301/0001-27 (“Merchant”) takes your privacy seriously and cares about the security and protection of the data of all its customers, partners, suppliers, and users (“Users” or “you”) of the website “feniceconceito.com.br” and any other site, store, or application operated by the Merchant (hereinafter simply referred to as “Store”).

This Privacy Policy (“Privacy Policy”) is intended to inform you about how we use and disclose the information collected during your visits to our Store and in the messages we exchange with you (“Communications”). This Privacy Policy applies only to the information collected through the Store.

BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY KIND OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE WITH THE TERMS SET FORTH HEREIN AND WITH THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND WAYS OF PROCESSING YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE IN THE STORE.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact us at [email protected].

Furthermore, the Privacy Policy does not apply to any third-party application, product, service, website, or social media feature that may be offered or accessed through the Store. Accessing these links will cause you to leave the Store and may result in third parties collecting or sharing information about you. We do not control, endorse, or make any representations about these third-party sites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any site with which you interact before allowing the collection and use of your Personal Data.

If you provide us with Personal Data of other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

• “Personal Data” means any information that, directly or indirectly, identifies or can identify a natural person, such as name, CPF, date of birth, IP address, among others;
• “Sensitive Personal Data” means any information that reveals, concerning a natural person, racial or ethnic origin, religious belief, political opinion, union membership, or membership of a religious, philosophical, or political organization, data relating to health or sexual life, genetic or biometric data;
• “Processing of Personal Data” means any operation carried out within the scope of Personal Data, using automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. Any other operation provided for under the terms of applicable legislation is also considered the Processing of Personal Data;
• “Data Protection Laws” means all legal provisions that regulate the Processing of Personal Data, including, but not limited to, Law No. 13.709/18, General Data Protection Law (“LGPD”).

Use of Personal Data

We collect and use Personal Data to manage your relationship with us and to serve you better when purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:

• Facilitating your purchase of products and/or services in the Store;
• Confirming or correcting the information we have about you;
• Sending information that we believe may be of interest to you;
• Personalizing your experience of using the Store;
• Personalizing the sending of advertisements to you based on your interest in our Store; and
• Contacting you through a phone number and/or email address provided. We may contact you personally, by voicemail, through automatic dialing equipment, by text messages (SMS), by email, or by any other communication means that your device can receive, in accordance with the law and for reasonable business purposes.

Additionally, the Personal Data provided may also be used in ways we deem necessary or appropriate: (a) under Data Protection Laws; (b) to comply with requests from legal processes; (c) to comply with judicial, regulatory, or competent authority decisions, including authorities outside your country of residence; (d) to protect our operations; (e) to protect our rights, privacy, and safety, yours, or others; (f) to detect and prevent fraud; (g) to allow us to use available remedies or limit the damages we may suffer; (h) in other ways permitted by law.

THE PLATFORM IS NOT INTENDED FOR PERSONS UNDER THE AGE OF 18 (EIGHTEEN) YEARS, AND WE REQUEST THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.

Non-Disclosure of Personal Data

You are not obligated to share the Personal Data we request. However, if you choose not to share it, in some cases, we may not be able to provide you with full access to the Store, certain specialized features, or be able to provide the necessary assistance or even facilitate product delivery or provide the service you have contracted.

Data Collected

The general public can browse the Store without the need for any registration or submission of Personal Data. However, some functionalities of the Store may depend on registration and submission of Personal Data to complete the purchase/service and/or facilitate product delivery/service provision by us.

When contacting the Store, we may collect:

• Contact information: Name, last name, phone number, city, state, and email address; and
• Information you submit: Information you submit through forms (questions, complaints, suggestions, criticisms, compliments, etc.).

During general browsing in the Store, we may collect:

• Location data: Geolocation data when you access the Store;
• Preferences: Information about your preferences and interests concerning the products/services (when you tell us what they are or when we deduce them from what we know about you);
• Store browsing data: Information about your visits and activities in the Store, including content (and any ads) that you view and interact with, information about the browser and device you are using, your IP address, your location, the address of the site from which you arrived. Part of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons, and embedded web links. To learn more, read how we use Automatic Data Collection Tools in point 7 below;
• Anonymous or aggregated data: Anonymous responses to surveys or anonymous and aggregated information about how the Store is used. During our operations, in certain cases, we apply a de-identification or pseudonymization process to your data so that it is reasonably unlikely that you will be identified through the use of this data with available technology; and
• Other information we may collect: Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; Store usage data; and information collected through cookies, pixel tags, and other technologies.

We do not collect Sensitive Personal Data.

Sharing Personal Data with Third Parties

We may share your Personal Data:

• With the partner company/companies you select or choose to send your data, questions, inquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the United States, Argentina, Brazil, or other global locations, including servers for testing and production, and data hosting and storage service providers, fraud management, customer support, sales on our behalf, order fulfillment, content customization, advertising and marketing activities (including

digital and personalized advertising), IT services, email service providers, data hosting, live-help services, debt collection, and customer service providers;

• To comply with applicable law or respond to legal processes (such as law enforcement requests or other public and governmental authorities);
• To investigate illegal activities or in case of suspected violation of our Privacy Policy;
• To protect and defend our rights, properties, and safety, and those of our affiliates;
• With our partners, to coordinate and improve the products and services provided to you;
• With our legal and financial advisors;
• In the case of a corporate transaction, such as a merger, acquisition, consolidation, change of control, reorganization, or sale of all or a significant part of our assets.

Protection of Personal Data

We use appropriate technical and organizational measures to protect your Personal Data. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Data.

Your Rights

You have the following rights concerning your Personal Data:

• Right of access: You can request a copy of the Personal Data we have about you;
• Right to rectification: You can request the correction or update of your Personal Data;
• Right to erasure: You can request the deletion of your Personal Data, unless we need to retain certain data to comply with a legal obligation;
• Right to object: You can object to the processing of your Personal Data when there is a legitimate interest, in which case we will stop processing your data, except if we demonstrate legitimate reasons for such processing or for the defense of claims;
• Right to data portability: You can request that your Personal Data be transferred to another entity, in a structured, commonly used, and machine-readable format.

To exercise your rights, contact us at [email protected].

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, without prior notice. If we make changes, we will post the updated Privacy Policy in our Store and update the "Last Updated" date at the top of this page.

Contact

If you have any questions about this Privacy Policy, contact us at [email protected].